TERMS OF SERVICE

AceGuard Secure CRM
Last updated: 23 January 2026

These Terms of Service (“Terms”) govern your use of AceGuard Secure CRM (“the Service”).
By accessing or using the Service, you agree to be bound by these Terms.

1. About AceGuard

AceGuard Secure CRM is operated by AceGuard (“we”, “us”, “our”).
Website: https://aceguard.co.uk
Support email: support@aceguard.co.uk

2. The Service

AceGuard Secure CRM is a cloud-based customer relationship management platform designed to help businesses manage contacts, data, workflows, and communications securely.

The Service is provided electronically and requires internet access.

3. Eligibility and Accounts

You must:

Be at least 18 years old
Have authority to bind your organisation (if registering on behalf of a business)
Provide accurate and complete information

You are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

4. Subscriptions and Billing

4.1 Subscription Terms

Subscriptions may be offered on:

Monthly billing
Six-month renewal terms
Other terms agreed in writing

Prices are displayed at checkout and may be exclusive or inclusive of VAT as stated.

4.2 Payment

Payments are due in advance
Failure to pay may result in suspension or termination
Prices may change with reasonable notice

4.3 Renewals

Monthly plans renew monthly
Six-month plans renew every six months unless cancelled before renewal

5. Cancellations and Refunds

Cancellations and refunds are governed by our Refund and Returns Policy, available on our website.

In summary:

You may cancel at any time before renewal
Access continues until the end of the paid period
Refunds are limited due to the digital nature of the Service

6. Acceptable Use

You must not use the Service to:

Break the law or assist unlawful activity
Upload malicious code, malware, or harmful data
Access data you do not own or have permission to use
Interfere with the security or performance of the Service

We reserve the right to suspend or terminate accounts that breach these rules.

7. Customer Data

You retain ownership of all data you upload (“Customer Data”).

By using the Service, you grant AceGuard a limited licence to process Customer Data solely to provide the Service, in line with our Privacy Policy and GDPR obligations.

8. Data Security

We implement reasonable technical and organisational measures to protect data, including:

Access controls
Encryption where appropriate
Monitoring and logging

No system is completely risk-free, and we cannot guarantee absolute security.

9. Availability and Support

We aim to provide reliable access but do not guarantee uninterrupted availability.

Maintenance, updates, or issues may cause temporary downtime.

Support is provided according to your subscription tier.

10. Intellectual Property

All software, branding, content, and materials within the Service are owned by AceGuard or its licensors.

You may not copy, modify, distribute, or reverse engineer the Service without permission.

11. Termination

We may suspend or terminate your access if:

You breach these Terms
Payment is overdue
Required by law

Upon termination:

Access ends
You are responsible for exporting your data
Data deletion follows our Privacy Policy

12. Liability

To the extent permitted by law:

We are not liable for indirect or consequential losses
Our total liability is limited to the fees paid in the previous 12 months

Nothing in these Terms limits liability for death, personal injury, or fraud.

13. Changes to These Terms

We may update these Terms from time to time.
Continued use of the Service means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.

PRIVACY POLICY

AceGuard Secure CRM
Last updated: 23 January 2026

This Privacy Policy explains how AceGuard collects, uses, stores, and protects personal data.

1. Who We Are

AceGuard is the data controller for personal data processed through AceGuard Secure CRM.

Contact: support@aceguard.co.uk
Website: https://aceguard.co.uk

2. What Data We Collect

We may collect:

2.1 Account Information

Name
Email address
Organisation details
Login credentials

2.2 Usage Data

Log files
IP addresses
Device and browser information
Feature usage

2.3 Customer Data

Data you upload into the CRM, which may include personal data relating to your contacts or customers.

3. How We Use Data

We use data to:

Provide and operate the Service
Manage billing and subscriptions
Improve performance and security
Communicate with users
Meet legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

We process personal data based on:

Contractual necessity
Legitimate interests
Legal obligations
Consent (where required)

5. Data Sharing

We do not sell personal data.

We may share data with:

Hosting and infrastructure providers
Payment processors
Professional advisers (legal, accounting)

All processors are required to meet GDPR standards.

6. International Transfers

Where data is processed outside the UK or EU, appropriate safeguards are used, such as standard contractual clauses.

7. Data Retention

We retain data:

For as long as your account is active
As required by law
According to our retention schedules

After account closure, data is deleted or anonymised within a reasonable period.

8. Your Rights

Under GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability

Requests can be sent to support@aceguard.co.uk.

9. Security Measures

We use appropriate technical and organisational measures to protect personal data, including access controls and monitoring.

10. Cookies

We use cookies and similar technologies for functionality and analytics.
Details are provided in our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates are effective once published on our website.

12. Contact and Complaints

If you have concerns about how we handle personal data, contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).