Refund and Returns Policy

AceGuard Secure CRM
Last updated: 23 January 2026

This Refund and Returns Policy explains how cancellations, refunds, service credits, and billing adjustments are handled for AceGuard Secure CRM.

By purchasing, subscribing to, or using AceGuard Secure CRM, you agree to this policy.

1. What AceGuard Secure CRM Is

AceGuard Secure CRM is a cloud-based software service (SaaS) delivered digitally.
There are no physical products, and access to the platform begins immediately after activation.

Because the service is provided instantly and includes access to proprietary systems, data storage, and security infrastructure, refunds are handled under the conditions set out below.

2. Free Trials and Product Evaluations

Where a free trial or evaluation is offered:

No charges are made during the trial period
You may cancel at any time before the trial ends
If you do not cancel, your paid subscription will begin automatically

Once a paid subscription starts, standard billing and refund rules apply.

We strongly recommend using trials, demos, or pre-sales discussions to confirm suitability before purchasing.

3. Subscriptions and Billing

AceGuard Secure CRM subscriptions may be billed:

Monthly or annually
Per user, licence, mailbox, or other agreed unit

Prices are shown exclusive or inclusive of VAT, as clearly stated at checkout.

Once a billing period begins, the subscription fee is considered earned, subject to the limited refund rights in this policy.

4. Refund Eligibility

4.1 General Position

Because AceGuard Secure CRM is a digital service with immediate access, refunds are not automatic once service delivery has started.

However, refund requests may be considered where:

You were charged incorrectly or more than once
A billing or system error occurred on our side
The service was unavailable for a significant period due to a verified platform fault

All refund requests are reviewed case by case and approval is not guaranteed.

4.2 First-Time Customer Goodwill Refund

If you are a first-time AceGuard Secure CRM customer, we may offer a partial or full refund if:

You contact us within 14 days of your first paid subscription, and
The service has not been materially used (for example, large data imports, advanced automation, or integrations)

This reflects consumer rights for digital services while protecting platform integrity.

5. When Refunds Are Not Provided

Refunds will not be issued for:

Change of mind after purchase
Failure to cancel before renewal
Unused time within a billing period
Features or limitations clearly described before purchase
Internal IT, compatibility, or workflow issues
Breach of our Terms of Service or Acceptable Use Policy
Account suspension or termination due to misuse, abuse, or security violations

6. Cancellations

6.1 How to Cancel

You may cancel your subscription:

Through your AceGuard Secure CRM account dashboard, or
By contacting support before your renewal date

After cancellation:

Access continues until the end of the current billing period
No further charges are made
No refunds are issued for unused time unless approved under this policy

6.2 Annual Subscriptions Annual subscriptions are non-refundable once started, unless:

A written agreement states otherwise, or
A refund is required by applicable law

7. Plan Changes and Downgrades

If you downgrade your plan:

The change takes effect at the next billing cycle
No refunds or credits are issued for the current period

If you upgrade your plan:

Charges may be applied immediately on a prorated basis

Any service credits are discretionary and not guaranteed.

8. Service Credits (Instead of Refunds)

In some cases, AceGuard may issue service credits rather than a cash refund, for example:

Platform-wide outages
Verified service disruptions
Exceptional technical incidents

Service credits:

Have no cash value
Apply to future invoices only
Expire if the account is closed

9. Data Access and Responsibility After Cancellation

Before cancelling or closing your account:

You are responsible for exporting your data
AceGuard is not responsible for data loss after service ends

Data retention and deletion follow our Privacy Policy and UK/EU GDPR requirements.

10. How to Request a Refund

To request a refund:

Contact AceGuard support in writing
Include your account email and invoice reference
Clearly explain the reason for your request

Approved refunds are processed to the original payment method and usually appear within 5–10 business days, depending on your payment provider.

11. Legal and Regulatory Alignment

This policy is designed to comply with:

UK consumer and digital services regulations
EU consumer protection rules
GDPR and data protection obligations

Nothing in this policy limits your statutory rights where applicable.

12. Policy Updates

AceGuard may update this Refund and Returns Policy from time to time.
Any changes take effect once published on our website.

Continued use of AceGuard Secure CRM after updates means you accept the revised policy.

13. Contact Details

For questions about refunds, cancellations, or billing:

AceGuard Secure CRM Support
📧 Email: support@aceguard.co.uk
🌐 Website: https://aceguard.co.uk

Optional Trust Statement (Recommended)

If you’re unsure whether AceGuard Secure CRM is right for your business, we recommend using our free trial or contacting us before purchasing.

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