Refund and Returns Policy
AceGuard Secure CRM
Last updated: 23 January 2026
This Refund and Returns Policy explains how cancellations, refunds, service credits, and billing adjustments are handled for AceGuard Secure CRM.
By purchasing, subscribing to, or using AceGuard Secure CRM, you agree to this policy.
1. What AceGuard Secure CRM Is
AceGuard Secure CRM is a cloud-based software service (SaaS) delivered digitally.
There are no physical products, and access to the platform begins immediately after activation.
Because the service is provided instantly and includes access to proprietary systems, data storage, and security infrastructure, refunds are handled under the conditions set out below.
2. Free Trials and Product Evaluations
Where a free trial or evaluation is offered:
- No charges are made during the trial period
- You may cancel at any time before the trial ends
- If you do not cancel, your paid subscription will begin automatically
Once a paid subscription starts, standard billing and refund rules apply.
We strongly recommend using trials, demos, or pre-sales discussions to confirm suitability before purchasing.
3. Subscriptions and Billing
AceGuard Secure CRM subscriptions may be billed:
- Monthly or annually
- Per user, licence, mailbox, or other agreed unit
Prices are shown exclusive or inclusive of VAT, as clearly stated at checkout.
Once a billing period begins, the subscription fee is considered earned, subject to the limited refund rights in this policy.
4. Refund Eligibility
4.1 General Position
Because AceGuard Secure CRM is a digital service with immediate access, refunds are not automatic once service delivery has started.
However, refund requests may be considered where:
- You were charged incorrectly or more than once
- A billing or system error occurred on our side
- The service was unavailable for a significant period due to a verified platform fault
All refund requests are reviewed case by case and approval is not guaranteed.
4.2 First-Time Customer Goodwill Refund
If you are a first-time AceGuard Secure CRM customer, we may offer a partial or full refund if:
- You contact us within 14 days of your first paid subscription, and
- The service has not been materially used (for example, large data imports, advanced automation, or integrations)
This reflects consumer rights for digital services while protecting platform integrity.
5. When Refunds Are Not Provided
Refunds will not be issued for:
- Change of mind after purchase
- Failure to cancel before renewal
- Unused time within a billing period
- Features or limitations clearly described before purchase
- Internal IT, compatibility, or workflow issues
- Breach of our Terms of Service or Acceptable Use Policy
- Account suspension or termination due to misuse, abuse, or security violations
6. Cancellations
6.1 How to Cancel
You may cancel your subscription:
- Through your AceGuard Secure CRM account dashboard, or
- By contacting support before your renewal date
After cancellation:
- Access continues until the end of the current billing period
- No further charges are made
- No refunds are issued for unused time unless approved under this policy
6.2 Annual Subscriptions Annual subscriptions are non-refundable once started, unless:
- A written agreement states otherwise, or
- A refund is required by applicable law
7. Plan Changes and Downgrades
If you downgrade your plan:
- The change takes effect at the next billing cycle
- No refunds or credits are issued for the current period
If you upgrade your plan:
- Charges may be applied immediately on a prorated basis
Any service credits are discretionary and not guaranteed.
8. Service Credits (Instead of Refunds)
In some cases, AceGuard may issue service credits rather than a cash refund, for example:
- Platform-wide outages
- Verified service disruptions
- Exceptional technical incidents
Service credits:
- Have no cash value
- Apply to future invoices only
- Expire if the account is closed
9. Data Access and Responsibility After Cancellation
Before cancelling or closing your account:
- You are responsible for exporting your data
- AceGuard is not responsible for data loss after service ends
Data retention and deletion follow our Privacy Policy and UK/EU GDPR requirements.
10. How to Request a Refund
To request a refund:
- Contact AceGuard support in writing
- Include your account email and invoice reference
- Clearly explain the reason for your request
Approved refunds are processed to the original payment method and usually appear within 5–10 business days, depending on your payment provider.
11. Legal and Regulatory Alignment
This policy is designed to comply with:
- UK consumer and digital services regulations
- EU consumer protection rules
- GDPR and data protection obligations
Nothing in this policy limits your statutory rights where applicable.
12. Policy Updates
AceGuard may update this Refund and Returns Policy from time to time.
Any changes take effect once published on our website.
Continued use of AceGuard Secure CRM after updates means you accept the revised policy.
13. Contact Details
For questions about refunds, cancellations, or billing:
AceGuard Secure CRM Support
📧 Email: support@aceguard.co.uk
🌐 Website: https://aceguard.co.uk
Optional Trust Statement (Recommended)
If you’re unsure whether AceGuard Secure CRM is right for your business, we recommend using our free trial or contacting us before purchasing.
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